Quetass' Processing Fees
Learn what fess Quetass charges for using their payment service
The built-in payment gateway in Quetass, Stripe Connect with Custom Accounts, charges fees for using their online marketplace payment processing service.
Quetass charges 3 different types of fees:
Payment Processing Fees
Quetass charges $1.00 processing fee for each transaction that happens within quetass.com (only .50c when subscribed to Founder Subscription). On top of that Stripe's fee is typically a combination of a percentage of the total transaction value and a fixed fee. The fees are based on the USA card processing percentage and fees, the country related to the payment card, and the type of card used.
Active Account (Subscriptions)
A Subscription is required in Quetass when you sign up in a Business Account connecting your bank details to start selling.
Payout Fee
A payout is when money is sent to the seller's bank account. Stripe charges a payout fee every time money is paid out from your Stripe account to your bank account or one of the Connected Accounts. The fee is a combination of a percentage of the total payout value and a fixed fee. The exact numbers vary depending on the country of your bank account.
When are these fees charge by Quetass and Stripe?
Processing Fee
Processing Fee Charged by Stripe EVERY TIME there is a payment and/or quotes though Zapier.
Active Account Fee
Be charged ONCE PER MONTH and only for each active account in your marketplace.
Payout Fee
Charged EVERY TIME money is transferred from your Stripe account to a bank account.
Who Pays the Fees?
The seller is responsible for paying fees. This payment happens automatically.
In practice, the fees are charged to your Stripe admin account and typically deducted from your earnings. Sometimes, if you refund the payment or receive a chargeback, your available Stripe balance from recent earnings may not be enough to cover Stripe fees. Depending on the country where your bank account is located, Stripe will take some money from your bank account to cover the negative balance, or your account balance will stay negative, and subsequent payments will go toward paying off the difference.
You can find the fees you paid in the Payments tab in your Stripe Dashboard (All transactions section). To find the Stripe fees specifically, filter the table by Type and select "Stripe fees."
If a customer's payment is refunded, Stripe fees are not refunded. You must still pay the payment processing fees for their transaction. You will not pay a payout fee, as there is no payout during this transaction.
